Raytheon claims marked improvement in support
Raytheon Aircraft is proclaiming victory in its ongoing efforts to turn around its customer-support operations, and is now focusing on sustaining that clai

Raytheon Aircraft is proclaiming victory in its ongoing efforts to turn around its customer-support operations, and is now focusing on sustaining that claimed turnaround. Ultimately, the company wants to redefine the way the business aviation industry provides customer support.

“Our strategy as we continue to move forward is going to stay very aggressive,” said Ed Dolanski, v-p of customer support operations. “First, we make exceptional product quality and customer support our number-one business priority. That is not just Ed Dolanski speaking. That is Jim Schuster, my boss and CEO, speaking.”