FBO Survey 2005 | Aviation International News

FBO Survey 2005

It was almost painfully uncomfortable.

February 1, 2007

It was almost painfully uncomfortable. The recently hired customer service representative was up to her belt buckle in alligators, all the line techs were missing, her line chief was deep in conversation with an important customer and everyone else from management was in a meeting off site.

Meanwhile, the captain of a transient charter turboprop was waiting patiently to place his fuel order, and he had a fairly simple question. He asked if the FBO had a ramp service fee, and if there was a minimum fuel order that would waive the fee. But she wasn’t grasping his question, calling several times on her walkie-talkie and repeating–loudly and somewhat frantically, for everyone to hear–“The guy with the Conquest wants a discount.”

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The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background.

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