Maintenance and Modifications
Bombardier takes a new look at after-market product support
Aware that its aircraft owners  and operators have been growing increasingly dissatisfied with product support and service in recent years, Canadian b

Aware that its aircraft owners  and operators have been growing increasingly dissatisfied with product support and service in recent years, Canadian business jet manufacturer Bombardier has launched a major initiative it says will remedy the problem. The solution, including restructuring, expansion and training, began about 18 months ago, said Dave Orcutt, v-p of customer support for business aircraft.