I have been to the scene of many fatal aircraft accidents, far too many. Major airline disasters, commuter crashes, and even some general aviation (GA) accidents as a Member of the National Transportation Safety Board (NTSB). Before serving on the NTSB, I went to the scene of a number airline crashes as a union safety representative. It is never easy to conduct an on-scene investigation, especially in the immediate aftermath of a crash. The things you see are not ones you ever want to describe but they haunt you for a lifetime. No matter how bad the crash scenes are, the truly hardest thing to do is addressing grieving family members who need and deserve answers to their most pressing questions. And, yet, as much as families want and need answers, rarely are accident investigations quick, and often getting to the bottom of what happened can take years.
I have briefed grieving family members on NTSB accident investigations, sat with them as they wept, and tried to comfort them as best I could by providing them the factual information we were able to gather to try to help them make sense of what happened. One thing I learned very early on meeting with the surviving family members is that they usually have three questions uppermost in their minds: what happened? Could the accident have been prevented? And, most importantly, did their loved ones suffer? In addition, after major crashes, it’s also not unusual to see family members come together to lobby for changes that would prevent similar future crashes, at least in part so that their loved ones did not die in vain.