Airlines
Star Alliance Embraces Tech Challenges
Plans to apply ‘lessons learned’ from new common processes at Heathrow’s Terminal 2
Star Alliance founder member United Airlines’ network operations center in Chicago keeps abreast of flight planning, weather forecasting, crew scheduling, maintenance control and ATC liaison. (Photo: Neelam Mathews)
Star Alliance founder member United Airlines’ network operations center in Chicago keeps abreast of flight planning, weather forecasting, crew scheduling, maintenance control and ATC liaison. (Photo: Neelam Mathews)

Airlines pay a steep price for their memberships in global alliances, but with those costs come the benefits of pooled investment in modernizing information technology hubs and connectivity systems. For Star Alliance, the use of technology to accelerate complex booking and operational processes ranks among the chief advantages, according to executives attending a recent chief executive board meeting in Chicago hosted by founding member airline, United.