Index: Airlines Score Low in Passenger Satisfaction | Aviation International News

Index: Airlines Score Low in Passenger Satisfaction

United's 2010 merger with Continental still weighs against passenger satisfaction, according to the ACSI Travel Report. (Photo: Bill Carey)

April 22, 2014

Passenger satisfaction with U.S. airlines remains low, according to an annual benchmarking survey, which identified uncomfortable seats and poor inflight service as major contributing factors. The American Customer Satisfaction Index (ACSI) Travel Report on airlines, hotels and Internet travel sites, released on April 22, found that overall passenger satisfaction remains unchanged from last year, with some airlines improving and others lapsing.

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