American Airlines Apologizes for Disruptions, Blames Software
American Airlines operations at Dallas/Fort Worth and throughout the U.S. returned to normal last Wednesday following a massive disruption a day earlier due to a computer software “glitch.” (Photo: American Airlines)
American Airlines operations at Dallas/Fort Worth and throughout the U.S. returned to normal last Wednesday following a massive disruption a day earlier due to a computer software “glitch.” (Photo: American Airlines)

American Airlines CEO Tom Horton issued an online video apology following a failure of the company’s computer systems last Tuesday, forcing the virtual seizure of its network. The outage affected both mainline American and its American Eagle regional affiliates, which together canceled some 1,000 flights–amounting to nearly two-thirds of the company’s daily operations–and delayed roughly 1,100 by early Tuesday evening.

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