
Boeing didn’t get much of a chance to savor its near-record year-end sales figures and 2012 rate-increase successes. Barely a week into the New Year, executives suddenly found themselves in crisis mode, as runaway publicity over the 787’s most recent “teething problems” drew special treatment from U.S. federal regulators. Not until after an All Nippon Airways 787 made an emergency landing in western Japan last week would Boeing come to realize (or at least publicly acknowledge) the magnitude of its predicament, however, as the FAA finally saw little choice but to follow the lead of both Japanese Dreamliner operators and ground the airplanes.
In a hastily called press conference in Washington, D.C. on January 11, Boeing Commercial Airplanes chief executive Ray Conner stood with Transportation Secretary Ray LaHood and FAA Administrator Michael Huerta in what looked like an effort to assure the traveling public that nothing had occurred up to that point that should warrant any concern. So why, then, one might have asked, would the FAA launch a special review of the 787’s “critical processes?”