Rolls-Royce Wins Plaudits for Customer Service
Rolls-Royce has made big investments in boosting its customer and product support infrastructure.

The strong investment Rolls-Royce has made in customer service was vindicated by the results of this year’s AIN Product Support Survey, which placed the engine maker in joint number-one position. Last year the engine maker established a new operational service desk in Dahlewitz, Germany, and made a series of reforms aimed at making its product service delivery team more responsive. It has also expanded its part distribution network with a new facility at Los Angeles International Airport and in recent months has expanded its support network around the world.