Airbus Helicopters CEO Vows To ‘Do Better’ on Product Support

New Airbus Helicopters CEO Guillaume Faury and the head of its U.S. arm, Marc Paganini, were visibly penitent when discussing the company’s traditionally problematic customer service at today’s annual company press breakfast here at Heli-Expo. Faury left no doubt that he is committed to focusing more company resources and attention on product support. “It is time for new priorities,” he said. Paganini echoed that sentiment, admitting, “We need to do better.”

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