AgustaWestland Boosts Training and Product Support

As part of its efforts to provide a more holistic approach to product support, AgustaWestland will this week introduce its new Leonardo customer portal. “This tool will link customers at every level to the company,” said AgustaWestland CEO Daniele Romiti.

The system, which will be demonstrated at the AgustaWestland exhibit (Booth No. 6937) should allow the OEM to better track operators’ support requirements in real time. It includes “an escalation process” that automatically alerts senior managers if there are delays in getting responses to customers. Ultimately, the senior vice president for customer support and training will be alerted if the response time drags on.