Breeze-Eastern Hones its Focus on Customer Support
“Our goal is a 24-hour turnaround time for core/critical parts anywhere in the world,” Pedersen said.
“Our goal is a 24-hour turnaround time for core/critical parts anywhere in the world,” Pedersen said.

When Brad Pedersen assumed the title of president and CEO of hoist and winch manufacturer Breeze-Eastern (Booth C4016) last June, he found a company that–despite celebrating a record sales year in fiscal year 2012–needed some guidance about how to properly assist customers in the field.