MRO Command Center Backs Up Operators 24/7

A helicopter operating in the South China Sea suffers a lightning strike that forces it to take refuge on an oil platform, blocking its only landing pad from other movements. Within seconds of the engines shutting down, staff at AgustaWestland’s logistics center at Lonate Pozzolo near Milan are aware of the problem and a response plan is swinging into action that will see technicians assessing the extent of the damage and dispatching a replacement rotor within a few hours so that the aircraft can return to base to complete repairs without further disrupting operations. On large screens support staff can monitor and share email traffic on incidents, as well as track an aircraft’s exact location and view photographs of problems on an aircraft.