AgustaWestland Command Center Backs Up Operators 24/7
AgustaWestland’s logistics center near Milan can analyze problems and launch a response plan anywhere in the world. The new facility went live in mid-2010 as part of the company’s drive to be more involved with customers.
AgustaWestland’s logistics center near Milan can analyze problems and launch a response plan anywhere in the world. The new facility went live in mid-2010 as part of the company’s drive to be more involved with customers.

A helicopter operating in the North Sea suffers a lightning strike which damages a critical part, forcing the pilots to take refuge on an oil platform, blocking the only landing pad from other movements. Within seconds of the engines shutting down, staff at AgustaWestland’s logistics center at Lonate Pozzolo near Milan are aware of the problem and a response plan is swinging into action. Technicians assess the extent of the damage and dispatch a replacement part within a few hours so that the aircraft can return to base. On large screens in a command center reminiscent of NASA’s Mission Control in Houston, support staff can monitor and share email traffic on incidents, as well as track an aircraft’s exact location and view photographs of problems.