AgustaWestland is boosting its customer-support capability with the opening of a new fleet operations center. The facility, located close to the Italian helicopter manufacturer’s headquarters near Milan Malpensa International Airport, is staffed and equipped to handle urgent technical questions and spares requirements around the clock. Its most immediate value will be to help larger commercial and government operators involved in critical support missions such as emergency medical services and offshore transportation in the energy sector.
The company’s main goal has been to establish a dedicated team to handle all aspects of resolving aircraft-on-ground (AOG) situations more quickly. The fleet operations center is the next step in AgustaWestland’s long-term plan to expand its customer support and services division, following the creation last July of a new logistics center in Italy.
