For new Sagem CEO, it’s all about customers
Larry Alexandre, recently named CEO of Sagem Avionics after five years as COO for Turbomeca USA, acknowledges that he has much to learn about avionics but
Larry Alexandre, recently named CEO of Sagem Avionics after five years as COO for Turbomeca USA, acknowledges that he has much to learn about avionics but he insists that the engines and instrumentation businesses have one vital common element–concern for the customer.
His goal, as it was at the Safran Group engine manufacturer, is “to instill customer awareness at every level of our organization, so it becomes part of our DNA.” The Ohio State alumnus says he hopes to convince every employee at Sagem Avionics’s Grand Prairie, Texas headquarters and throughout the organization “to start the day by asking, ‘Am I adding value for my customer?’” Customer support, Alexandre observed, is so essential to success yet so easily overlooked.
