Dassault aims to ramp up customer support
To support the 1,015 worldwide Falcon operators who fly an average 1.7 aircraft, logging 360 hours each year, Dassault has launched a renewed customer-supp
To support the 1,015 worldwide Falcon operators who fly an average 1.7 aircraft, logging 360 hours each year, Dassault has launched a renewed customer-support effort. The improved support network includes three technical centers that ensure 24/7 expert hotline service. Globally, 420 people– including 80 field service representatives– work in Falcon customer support facilities.
Falcon’s customer support staff also has been helping “concept buyers”–those who have never previously owned a business jet–to start their operations. “The starting phase of [owning and operating a business jet] is of major importance,” said Jacques Chauvet, senior vice president for worldwide Falcon customer service.
