Eurocopter expanding U.S. support capability
Eurocopter has long dominated the new helicopter sales market, but it has notably lagged behind its competitors in terms of customer service and support ra

Eurocopter has long dominated the new helicopter sales market, but it has notably lagged behind its competitors in terms of customer service and support rankings within North America. Last year, the company ranked third overall behind Bell and MD Helicopters in a product support survey conducted by Aviation International News, sister publication of HAI Convention News. American Eurocopter is aiming to change that by building a network of service centers and parts depots in the continental U.S.

“The whole concept was hatched about a year ago as we were looking for ways to improve overall service to our customers,” noted Tim Ruddick, American Eurocopter’s director of new business development. “We thought the best way to do that going forward was to provide parts and service closer to where our customers actually are.”