Thales adopts ‘proactive’ approach to service
Thales Aerospace hopes a proactive approach to customer services will help it both win repeat business for its avionics and in-flight entertainment (IFE) s

Thales Aerospace hopes a proactive approach to customer services will help it both win repeat business for its avionics and in-flight entertainment (IFE) systems and sustain the investment needed to develop new products.

In 2004 the aerospace division of the Paris-based electronics group consolidated its customer services in a new unit, Aerospace Services Worldwide (ASW), which employs 1,300 people and has more than two dozen repair and support centers around the world. “They are close to customers, with local people to support them and completely dedicated to operators,” according to Daniel Malka, ASW vice president and general manager.

Loading…